November 8, 2024
By: Angie Wardlaw, Director of Client Services
Introduction
After two decades in healthcare operations and revenue cycle management, I’m thrilled as I continue a new journey as Director of Client Services at PBS. As I reflect on my career journey through radiology and multi-specialty physician practice groups in North Carolina, I’m excited to bring my experience and passion for healthcare excellence to my role in Revenue Cycle Management.
My Leadership Philosophy
Throughout my career, I’ve embraced the principle that true leadership isn’t about being in charge—it’s about taking care of those in your charge. As a servant leader, I believe in empowering team members and ensuring they have everything they need to succeed. I’ve found that when we focus on growing and supporting each other, innovation naturally follows and teams consistently achieve extraordinary results.
Partners in Revenue Cycle Success
One of the aspects I’m most passionate about in my role is being a true extension of our clients’ billing offices. Having worked extensively in healthcare revenue cycles, I understand the complexities and challenges our clients face daily. I don’t see PBS as just a service provider—we’re genuine partners in our clients’ success. When our clients face challenges, I believe in facing them together, finding creative solutions that drive real results.
Rolling Up My Sleeves
If there’s one thing my colleagues know about me, it’s that I’m never afraid to roll up my sleeves and dive deep into challenges. I believe the best solutions come from getting your hands dirty and truly understanding the problem from all angles. Whether it’s streamlining workflows, implementing new technologies, or resolving complex billing issues, I’m always ready to jump in and work alongside our teams to find effective solutions.
Building Strong Relationships
In my experience, the foundation of any successful business partnership is strong relationships. I take pride in fostering meaningful connections with both our team members and clients. To me, it’s not just about professional interactions—it’s about understanding each stakeholder’s unique needs, challenges, and goals. This understanding allows us to develop solutions that aren’t just effective for today but sustainable for the long term.
My Vision for the Future
As I step into my role at PBS, I’m excited about the opportunities ahead. Healthcare is constantly evolving, and so are the needs of our clients. I’m committed to ensuring that PBS continues to be at the forefront of healthcare revenue cycle management, delivering innovative solutions while maintaining the personal touch that makes us different.
I believe in being proactive rather than reactive, in finding solutions rather than dwelling on problems, and in building partnerships that stand the test of time. My goal is to help our clients navigate the complexities of healthcare revenue cycles while maximizing their operational efficiency and financial outcomes.
Looking Forward
I’m genuinely excited to be part of the PBS team and to work closely with our clients. Together, I know our team can achieve great things for our clients and continue to strengthen PBS’s position as a leader in healthcare revenue cycle management.
Angie Wardlaw is a results-oriented, purposeful leader with over 20 years of accomplishments in healthcare operations and revenue cycle management. Angie is known for her creative and solution-driven skills and leads by building solid relationships with internal and external customers. She is passionate about helping others, streamlining processes, and producing effectual transformations. Before joining PBS as a Client Services Manager, Angie has been a vital member of the executive leadership team in both operational and revenue cycle roles in radiology and multi-specialty physician practice groups in North Carolina.